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by Phillip Jensen
Phillip Jensen speaks on Anger as part of a series on emotions in the Christian life, delivered at the Australia Day Convention 2010
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Ian Welch commented on We all win at press awards
How to measure success
Raj Gupta
February 9th, 2010

When I first started blogging for this column, my brief was to stimulate discussion about strategic thinking for churches. Then I became distracted with other good things – Synod, the first ever kcc NextGen in Uganda, and then NextGen here.

Now, I will return to my original brief and particularly the topic of measuring ministry success.

We are terrible at it.

Some hide behind theological arguments. I am all for faithfulness being the most important priority, but it is still true that when people did not listen to 72 evangelists, they were told to move on (cf Luke 10). Proverbs tells us to use the wisdom that is embedded in the world (learn from the ants, of all things – Proverbs 30:25), and in fact that wisdom was one of the first of God’s creations (cf Proverbs 8).

I’ll save a more detailed theology of both the legitimacy and imperative of using strategic thinking as a topic for a future blog.

The secret: inputs and outputs

In this column I want to reflect on what was a revolutionary shift for me, and that is the realisation that ‘outputs’ are different to ‘inputs’. More to the point, churches are notorious for confusing the two.

Part of the difficulty is the very nature of ministry.

A business can use financial measures such as profit to evaluate its success, but our results cannot be measured in monetary terms. The ends to which we are working are multi-faceted. Ultimately, God has left us in the world to see people saved. Whilst some are clear when they cross the line, for many it is a more gradual process.

Even then it is not quite that simple. The godliness of Christians is another ‘output’. Faithfulness is another.

But my fear is that we limit our measures to those that are easiest to measure, and they generally revolve around inputs. One example: we now have a childrens’ minister (or any other new staff appointment). That is a wonderful thing to do, but it is an input to achieve an end. It is not an output in itself.

I am struck, as another example, that our measure of the effectiveness of various ethnic ministries tends to revolve around the number of ethnic ministers. Yes, this is relatively easy to measure. But it is an input measure, not an effectiveness (or output) measure.

An unintended consequence of those missionary global maps is to reinforce this kind of thinking – because there is a pin in one country, the slippery slope is to assume that the country is ‘covered’. But is it really the case that just one couple in a country of millions of people means that the country is reached with the news of Jesus?

The take home message …. don’t confuse inputs and outputs, even though the latter may be hard to measure.

Perhaps we can can discuss ways in which we can use the concept of ‘outputs’ better. Are there other legitimate outputs for churches that I haven’t mentioned?

Philip Griffin    6 months, 4 weeks ago
Raj, I'm all for strategic thinking shaped by robust theology. And I agree with you that the idea, say, that one or even 20 missionaries in a country of millions means that country is covered is ludicrous.

But what do you mean when you suggest some hide behind theological arguments to measure what you call the outputs? to use the example of the 72, are you implying that if a church somewhere is not growing in numbers or in numbers of people willing to hear the gospel that the pastor should move on and pronounce judgment on that area?


And whilst I wholeheartedly agree with you that God has left us on the earth to see people saved, has he not also left us here to confirm others in their unbelief and to warn them of the coming judgment? This is where measuring 'outputs' as you call them gets very messy indeed.

In the New Testament faithfulness describes how we do ministry, and the bearing fruit takes us further in the direction of the results of our ministry, including the godliness of others. But then Paul can speak of the advance of the gospel in Philippi not by talking about numbers saved but numbers who have heard him proclaim the Lord Jesus.

I need to be convinced that the language of input and output is the most helpful way to try to tease out how we go about ministry and what we are seeking, under God, to achieve.

But thanks for your stimulating post.

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Colin Murdoch    6 months, 4 weeks ago
Allow me to throw into the mix of how to measure success, some of reasons leaders will last over the long haul and impact this will have on ministries:
First, Leaders stop Growing! By far the single greatest reason that a ministry stops growing is the leader stops growing. All leaders are learners because there is no growth without change and there is no change without
being flexible.Antidote: Don't be resistant,be flexible+never stop developing!
Second, the Leader stops caring-2 Chronicles 25:2 "He did what was right in
the eyes of the Lord but not wholeheartedly." Antidote:Maintain your spiritual passion!
Third,the Leader becomes insensitive to other people, like Rehoboam did in 1Kings 12:4-11 and see Proverbs 28:13 regarding admitting mistakes.
Antidote: Never stop listening to others!
Fourth,Leaders get distracted! Like David did in 2 Samuel 11:1. A lot of things can distract us in ministry!They're good but not the best! Personal problems,health, finances, recreation, family,etc.
Antidote:Stay focused,build margin and never forget your Mission!
Fifth,the Leader becomes complacent and self satisfied!2 Kings 18:7 Hezekiah.
Antidote: Never stop depending upon the Lord.Stop coasting,take some risks. Proverbs 3:6 and Joshua 1:7-8!
Sixth,the Leader becomes arrogant!e.g.King Uzziah...Antidote:Remember the Grace of God.2 Corinthians 3:5..
Seven,Leaders fail to Delegate.Numbers 11.Antidote:Involve other people! 2 Timothy 2:2
May God bless our ministries!

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Ian Welch    6 months, 3 weeks ago
There is no doubt that classical management and economic theories are deficient in wider social context and most obviously in the fundamental ethical issues at the heart of the Christian faith. Management theory derived discussions of inputs and outputs, to say nothing of outcomes, is rarely a close fit with church leadership and management issues. But deficiences do not mean total irrelevance. Raj Gupta is to be congratulated for raising this issue.

It is characteristic of Australian Christians (all varieties) to focus on aspirational principles expressed in very conventional inputs without being clear about what the Body of Christ intends to achieve, i.e. outcomes. We might, as Mr. Gupta hints, ask what we actually achieve by our increasing parish staff appointments. Over the past twenty years vague Mission Statements have proliferated that rarely impact on parish processes (inputs) and outcomes.

Reviewing parish websites suggests an extraordinary commonality in ideas and approaches without clarity about expected or actual outcomes. Annual Reports are rarely evaluative in content or focus. There is obvious confusion about the relationship between leadership, authority, and achievement.

It is possible to argue that, for the greater part) full-time church leaders—deacons, presbyters and bishops and everyone inbetween—run the risk of confusing busyness with inputs but fail to have a clear set of hoped for and achievable outcomes.

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Raj Gupta    6 months, 3 weeks ago
@ Philip

thanks for your comments, Phlip. They get us thinking further. I have not thought through the concept of pastors moving on in the way you suggest. I do not take the Gospel story as a a prescriptive comment in this way. For me, I have more good contacts than I can handle well, so the question might be a long way away.

To be honest, I grabbed the input / output language from 'Good to Great' by Jim Collins. If others have suggestions for more helpful terms in Christian settings, I'd love to hear them. However, I hope the terminology does not detract from the points I was trying to make.

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Philip Griffin    6 months, 3 weeks ago
@Raj,
The points you are making are, in my view, timely. It is easy to confuse having a big team of co-workers or lots of missionaries in the field somewhere with what we are seeking to achieve under God.

I'll give some more thought to the terminology question.

Raj, keep on writing challenging and though provoking posts! It is good for us all.

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Brian Tung    6 months, 3 weeks ago
@Raj - perhaps 'sowing/reaping' (c.f. 1 Cor 3) or 'planting and watering/harvesting' (c.f. Rom 1.13; 1 Cor 9.11; James 3.18). Agricultural terms always sound more spiritual than banking and manufacturing terms.

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Ian Welch    6 months, 3 weeks ago
Brian Tung's note reminds me that less than 5% of Australians are now linked directly to the land. Maybe that is why much church language, while comfortable to Christians used to biblical ruralism, does not sit comfortably with the majority of people. My grandson was outraged to be told that milk came from cows when EVERYONE knows it comes from the supermarket. I seem to recall that early missionaries in some parts of the world had real problems with the 'Lamb of God.' We certainly evangelise in interesting times.

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